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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our AI marketing services.

Last updated: June 2, 2026

Effective date: June 2, 2026

Information We Collect

  • Personal information you provide when contacting us or using our services (name, email, company name, phone number)
  • Website usage data through analytics tools to improve our services
  • First-party website and onboarding activity, including visited pages, referral source, onboarding progress, and partially completed setup details you enter before final submission
  • Communication records when you interact with our support team
  • Technical information about your website when providing our services
  • Social media account information when you connect your accounts through our platform, including Facebook Page data, Instagram Business account data, and other social media profile information (described in detail below)

Social Media Account Data

When you authorize Scale Small AI to manage social media on your behalf, we collect and store the following information from third-party platforms:

Facebook and Instagram

When you connect your Facebook or Instagram account through our platform, we access the following data via the Meta (Facebook) APIs:

  • Facebook Page information: Page name, Page ID, and Page access tokens necessary to publish content on your behalf
  • Instagram Business account information: Instagram Business account ID linked to your Facebook Page, used to publish content on your behalf
  • Page engagement data: Basic insights about posts published through our service, used to measure content performance and improve our services

We use this data exclusively to:

  • Publish photo and text content to your Facebook Page and Instagram Business account as part of our automated social media management service
  • Monitor the performance of posts we create on your behalf
  • Maintain active authorization so our service can continue posting on your schedule

We do not access or store: your personal Facebook profile data, private messages, friend lists, photos or content not related to the Pages you authorize, or any data from users who interact with your Page.

Other Social Media Platforms

When you connect additional platforms (such as X/Twitter, LinkedIn, Google Business Profile, YouTube, TikTok, or Reddit), we collect only the access tokens and account identifiers (such as usernames, channel IDs, or page IDs) necessary to publish content on your behalf. The same principles described above apply to all connected platforms.

How We Use Your Information

  • Provide and improve our AI marketing automation services
  • Publish social media content to your connected accounts on your behalf and on your schedule
  • Generate AI-written captions and select photos for social media posts based on your business profile and preferences
  • Communicate with you about our services and support
  • Save onboarding progress, help you resume setup, and send onboarding reminder emails if setup is incomplete
  • Analyze content performance to improve posting quality and timing
  • Comply with legal obligations and protect our rights

Information Sharing

  • We do not sell, trade, or rent your personal information to third parties
  • We do not sell, trade, or rent any data obtained from Facebook or Instagram APIs to third parties
  • We may share information with trusted service providers who assist in our operations (such as cloud hosting and workflow automation providers), subject to appropriate data protection agreements
  • We may disclose information when required by law or to protect our rights
  • Business transfers: Information may be transferred if we are acquired or merged

Data Retention

  • Social media access tokens are stored securely for as long as your account is active and you maintain authorization with our service
  • Post history and performance data are retained for the duration of your service agreement
  • If you disconnect a social media account or cancel your service, we delete the associated access tokens and credentials within 30 days

Data Security

  • We implement industry-standard security measures to protect your data, including all social media credentials and access tokens
  • All data transmission is encrypted using SSL/TLS protocols
  • Social media tokens are stored in encrypted databases with access restricted to authorized systems only
  • Access to personal information is restricted to authorized personnel only
  • Regular security audits and updates to maintain data protection

Your Rights

Access & Portability

You have the right to access and receive a copy of your personal data, including information about which social media accounts are connected and what data we hold.

Correction

You can request correction of inaccurate or incomplete personal data.

Deletion

You can request deletion of your personal data and social media credentials under certain circumstances. Upon request, we will delete all stored access tokens and disconnect your social media accounts from our platform.

Opt-Out

You can opt out of marketing communications at any time.

Revoke Social Media Access

You can revoke our access to your social media accounts at any time by:

  • Facebook and Instagram: Visit your Facebook Settings > Business Integrations and remove Scale Small AI from the list of authorized apps. You may also contact us directly to disconnect your accounts.
  • Other platforms: Contact us to disconnect any connected social media account, or revoke access directly through that platform's app authorization settings.

Once access is revoked, we will no longer be able to post to the disconnected accounts, and we will delete the associated credentials within 30 days.

Cookies and Tracking

We use cookies and similar technologies to:

  • Analyze website traffic and usage patterns
  • Improve our website performance and user experience
  • Remember your preferences and settings

You can control cookies through your browser settings.

Children's Privacy

Our services are designed for businesses and are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your rights, or want to request deletion of your data, contact us:

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

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